BACK OFFICE REPRESENTATIVE, MONDAY TO FRIDAY, $18,000 MONTHLY

**Important: This position is on-site and open only to residents of Tijuana, Rosarito, or Tecate. The job offer will be provided only after successfully completing the interview process at our offices. Please note that relocation expenses are not covered.
**A minimum B2 level of English is required for this position. Please do not apply if you do not meet this requirement.
** WhatsApp will be the only method for follow-up on this application.


-Confie in Tijuana is hiring Back Office Representatives!
Confie is a shared service center, originally from the United States, mainly in the areas of California, Nevada, and Arizona. Its clients are primarily insurance companies in the vehicle and medical sectors, each with more than 60 lines of business. Some examples are Freeway, One Source, Bluefire, and over the years, we have grown and acquired more companies such as SCRAM, First Acceptance, Assured Health, among others.
We are an extension of this business located in Tijuana. This past year, we have grown from 1,500 employees to over 1,800, and we even have plans to open another site in Mexico.
With this growth, new opportunities to join our workforce can be extended to candidates who live in this area.

Job Overview:
We're looking for a detail-oriented professional to manage new claims for various commercial coverages and keep client accounts up to date in Alliant’s system. You'll ensure strong client relationships through responsive, real-time communication.

Key Responsibilities:
Process and set up new claims for commercial lines.
Maintain accurate client records in Alliant’s system.
Provide timely, client-facing support to ensure satisfaction.

-Schedule
Training Schedule: 8:00 am - 5:40pm Monday to Friday
Operations Scheule: Monday 6:30am - 4:30pm, Tuesday to Friday de 6:30am a 4:00pm

Requirements:
-Prior experience in a call center or administrative role.
-Proficient in both English and Spanish. (B2 or higher)
-Strong proficiency in Microsoft Office Suite (Excel, Word, Outlook) and familiarity with office software and databases.
-Valid Mexican documents.
-Excellent organizational and time management skills.

Compensation and Benefits:

-Legal Benefits:
Year-end bonus (Aguinaldo)
Profit-sharing (Utilidades)
Paid vacation
Vacation premium (Prima Vacacional)
Funeral assistance fund
Paternity leave
Marriage leave
Weekly payroll via electronic deposit with Banco Santander

-Additional Benefits:
Paid training (including bonuses)
Productivity bonuses
Referral bonuses
Additional paid days off
Private medical insurance for you and your family
Federal Housing Credit Program (INFONAVIT/FONACOT)
Health Services (IMSS)
Savings fund & voluntary savings plan
Rewards and recognition program
Career growth opportunities within the company
Employee discounts on tuition at local universities
Employee discounts with participating local businesses
Convenient location accessible by public transportation

Apply now and become part of the Coolest Contact Center in Tijuana!

Application Instructions:
To ensure an efficient selection process, please apply only for the one position that best matches your skills and interests. Choose carefully before submitting your application. If you need help deciding, feel free to contact us.

Note:

-Priority will be given to candidates who meet the mentioned requirements and include their WhatsApp and email information in the application.

-For a quicker response, send me a message via WhatsApp at +52 663-203-2242 (Just mention where you saw this job posting). If you haven't been contacted within 5 minutes, send me a message!