ASESOR TELEFÓNICO BILINGE

Role

The Customer Success Agent CSA role is responsible for executing consistent, efficient, and quality interactions with our customer base. The CSA provides support utilizing a variety of channels with an emphasis on outbound calls. The CSA role manages many workstreams and deliverables that directly contribute to the teams performance and metric objectives. The CSA leverages a strong working knowledge across products, policies, workflows, and platforms to perform with quantifiable goals of consistent quality, production, and efficiency.

Responsibilities

Provides topquality technical support and customer service to our clients, being able to onboard them stepbystep to start using our products, explain their value compared to others, and even generate upsell opportunities.
Actively and concisely records all information related to our clients during the calls, emails, or chats in the corresponding tickets to highlight relevant information that could impact our operations.
Identifies when an issue needs to be escalated through the proper channels after making attempts to resolve it using all the tools available and strong critical thinking.
Performs daily outbound calls in high volumes while meeting our quality standards and deliverables. Minimum of 60 calls andor 2 hours of talk time during an 8hour shift. Is relentless in ensuring the customer is contacted using a variety of methods and channels.
Consistently delivers on the key performance indicators KPI set up daily, weekly, and monthly for calls, ticketing and audits.
.
Qualifications

Consistently delivers on the key performance indicators KPI set up daily, weekly, and monthly for calls, ticketing, and audits.
Demonstrated CustomerClient focus with a bias toward WinWin resolutions.
Able to handle complicated customers, gatekeepers and know when to escalate to a higher tier.
Proven business conversational oral and written English proficiency Minimum B2 C1 Level. You will have an interview to evaluate your skills.
Fast learning of new platforms, technologies, or assignments.
Proven computer and internet literacy.
Google Sheets competency is a plus.
Organizational prioritization skills in a fastpaced, customercentric environment.
Ideal to have experience using multiple apps like Google Workspace, Contact Center Telephony, CRM platforms Freshdesk, Salesforce, Zoho.
A positive attitude and openmindedness for continuous feedback and improvement
Ideal job for people whos honest, ambitious, and with strong working ethics.
Ideal for people interested in learning about software and new technologies.
Position Type and Expected Hours of Work

Full time
40 hoursweek
Working TWTF from 9 am to 5 pm.
Weekends from 8 am to 12 pm Non negotiable.
Mondays are free.

Work from home
Job Types Fulltime, Permanent

Pay From 20,000.00 per month

Experience


Customer Service 1 year Required
Language


English Required
Work Location Remote
Bolsa de trabajo México ofrecemos puesto de Asesor telefónico bilinge para el sector de Informatica Telecomunicaciones en la empresa FOODSPOT de Mérida. Salario acorde a tu experiencia y al salario medio del sector. Actualiza ahora tu currículum vitae y postúlate a este empleo. Tipo de empleo Tiempo Completo.