APPLICATION SUPPORT ANALYST - DIGITAL PAY TEAM

Application Support Analyst – Digital Pay Team Are you passionate about the chance to bring your experience to a world-class company that is market-leading for both content and technology? If yes, we are looking for you! Do you have experience in IT Services? Are you passionate about the chance to bring your experience to a world- class company that is market-leading for both content and technology? If yes, we are looking for you! Join our team in Mexico and be part of our Service Management team.
The Service Management function is transforming into a truly global, data- and standards-driven organization, employing best-in-class tools and practices across all disciplines of Technology Operations, including service monitoring, support and incident response, automated ops, change and configuration management as well as supplier/vendor and asset management.
This will drive ever-greater stability and consistency of service across the technology estate as we drive towards optimal Customer and Employee experience.
This role is part of a high performing team of talented Application Support specialists who provide world-class support for Commercial Engineering.
You will be responsible for day-to-day operations for the applications you support, working as part of a larger global team, continuously improving our global enterprise.
You will be part of a team that manages ongoing incident detection and resolution, change planning and implementation, and compliance for a portfolio of applications and infrastructure built on a variety of technologies such as Global Unison,.
ET, Oracle CPQ, Payment Authorization Encryption & Tokenization, Java, Oracle DB, MSSQL, AWS cloud services, and more.
About the Role In this opportunity as a Application Support Analyst – Digital Pay Team, you will.
Deliver reliable infrastructure and application operations according to business expectations across the application portfolio.
Partner with application development teams to deliver operational readiness for new applications and features.
Collaborate with stakeholders such as business teams, product owners, and project management in defining roadmaps for applications and processes.
Drive continual service improvement and innovation in productivity, software quality, and reliability, including meeting/exceeding SLAs.
Thorough understanding of ITIL processes related to incident management, problem management, application life cycle management, operational health management.
Experience in supporting applications built on modern application architecture and cloud infrastructure, Global Unison,.
ET, Oracle CPQ, Payment Authorization Encryption & Tokenization, Java, Oracle DB, MSSQL, AWS cloud services, and more.
Responsible for monitoring and analyzing business operational and technical key metrics.
Effectively articulate complex problems, concepts, and solutions to varied audiences.
Contribute to the strategy of the department and drive implementation of department goals that support the company’s core values.
Participate in complex initiatives such as large-scale upgrades.
Partner with security, data center, and service governance teams to deliver compliance with internal and external standards, expectations, and certifications.
Ensure documentation, processes, and procedures are updated regularly.
Participate in a continuous learning culture and a curiosity about emerging technologies.
About You You're a fit for the role of Application Support Analyst – Digital Pay Team if your background includes.
3+ Years of experience in software development and/or technology infrastructure and operations.
Bachelor’s degree or equivalent required; Computer Science or related technical degree preferred.
Fluent in speaking and writing English.
Thorough understanding of ITIL processes related to incident management, problem management, application life cycle management, operational health management.
Experience in supporting applications built on modern application architecture and cloud infrastructure, Global Unison,.
ET, Oracle CPQ, Payment Authorization Encryption & Tokenization, Java, Oracle DB, MSSQL, AWS cloud services, and more.
Broad understanding of the technologies used to build and operate distributed application systems including experience managing data center systems/infrastructure.
Proven track record of success participating in projects and initiatives even with ambiguous details provided.
Strong customer service, problem solving, organizational and conflict management skills.
Strong IT Service Management and standards experience.
Excellent critical thinking, communication, presentation, documentation, troubleshooting, and collaborative problem-solving skills.
Proven ability to learn new technologies quickly.
Hands-on experience with programming and scripting languages.
Comfortable in a fast-paced environment and motivated by complex technical and business challenges.
ITIL Certification preferred.
#LI-LJ1 What's in it For You? You will join our inclusive culture of world-class talent, where we are committed to your personal and professional growth through.
Hybrid Work Model.
We’ve adopted a flexible hybrid working environment (2-3 days a week in the office depending on the role) for our office-based roles while delivering a seamless experience that is digitally and physically connected Wellbeing.
Comprehensive benefit plans; flexible and supportive benefits for work-life balance.
flexible vacation, two company-wide Mental Health Days Off; work from another location for up to a total of 8 weeks in a year, 4 of those weeks can be out of the country and the remaining in the country, Headspace app subscription; retirement, and employee incentive programs; resources for mental, physical, and financial wellbeing.
Culture.
Globally recognized and award-winning reputation for equality, diversity and inclusion, flexibility, work-life balance, and more.
Learning & Development.
LinkedIn Learning access; internal Talent Marketplace with opportunities to work on projects cross-company; Ten Thousand Coffees Thomson Reuters café networking.
Social Impact.
Ten employee-driven Business Resource Groups; two paid volunteer days annually; Environmental, Social, and Governance (ESG) initiatives for local and global impact.
Purpose-Driven Work.
We have a superpower that we’ve never talked about with as much pride as we should – we are one of the only companies on the planet that helps its customers pursue justice, truth, and transparency.
Together, with the professionals and institutions we serve, we help uphold the rule of law, turn the wheels of commerce, catch bad actors, report the facts, and provide trusted, unbiased information to people all over the world.
Do you want to be part of a team helping re-invent the way knowledge professionals work? How about a team that works every day to create a more transparent, just and inclusive future? At Thomson Reuters, we’ve been doing just that for almost 160 years.
Our industry-leading products and services include highly specialized information-enabled software and tools for legal, tax, accounting and compliance professionals combined with the world’s most global news services – Reuters.
We help these professionals do their jobs better, creating more time for them to focus on the things that matter most.
advising, advocating, negotiating, governing and informing.
We are powered by the talents of employees across more than 70 countries, where everyone has a chance to contribute and grow professionally in flexible work environments that celebrate diversity and inclusion.
At a time when objectivity, accuracy, fairness and transparency are under attack, we consider it our duty to pursue them.
Sound exciting? Join us and help shape the industries that move society forward.
Accessibility As a global business, we rely on diversity of culture and thought to deliver on our goals.
To ensure we can do that, we seek talented, qualified employees in all our operations around the world regardless of race, color, sex/gender, including pregnancy, gender identity and expression, national origin, religion, sexual orientation, disability, age, marital status, citizen status, veteran status, or any other protected classification under applicable law.
Thomson Reuters is proud to be an Equal Employment Opportunity/Affirmative Action Employer providing a drug-free workplace.
We also make reasonable accommodations for qualified individuals with disabilities and for sincerely held religious beliefs in accordance with applicable law.
Protect yourself from fraudulent job postings click here to know more.
More information about Thomson Reuters can be found on https://thomsonreuters.
om.
Thomson Reuters proporciona a los profesionales la inteligencia, tecnologia y experiencia humana que necesitan para encontrar respuestas confiables.
Permitimos que los profesionales de los mercados financieros y de riesgos, legales, fiscales, contables y de medios de comunicacion, tomen las decisiones más importantes, todo ello impulsado por la organizacion de noticas más confiable del mundo.
Escuche a nuestro director de producto, David Wong, hablar sobre los componentes claves que intervienen en la innovación de la IA en Thomson Reuters.