ANALYST IT IS BUSINESS APPLICATIONS

The IT-IS Business Application Analyst support Nissan Insurance operations and guarantee the IT service availability    Accountable for solving technical incident in production (RTB-AMS) from business applications as well as constant communication (bridge) with external providers for 3th level of support    This position reports to Jr Manager IT-IS Business Applications, active participation is key as part of the cross-functional project management team focused on business transformation.
Job Responsibilities.
To assure the proper incident management and service request execution that come from Nissan Insurance business.
To provide second level of support for Nissan Insurance IT-IS incidents.
To manage external providers to assure the proper quality of service and fulfill the operational SLA’s.
To contribute the improvement of IT-IS support by providing business consultancy   To apply business support best practices.
To execute incident’s root cause analysis, debug and process walk through to assure solutions.
To participate in business process reengineering and continuous improvement initiatives (Demand Management)   To be part of cross-functional teams as RTB-AMS specialist, mainly focus on innovation projects   To produce timely, detailed operational KPIs and reports.
To manage constant communication with Managers levels of a specified customer   To proactively align with business and technology partners to raise proactive initiatives, automation, digitalization and innovation that offer additional business value and/or solve business problems.
To ensure applications under span of control adhere to cyber security standards, technology standards, processes, and policies.
1.
Job Knowledge and Skills.
Must have.
Effective Incident and Problem management   Effective Project management   Understanding of IS Insurance and Finances   Proficient in Microsoft Products, Word, EXCEL, PowerPoint   Expert handling external providers    Nice to have.
Knowledge in Insurance, Financial or Automotive Industry.
Knowledge on Devops, procurement processes in a global company.
Itil and COBIT Certifications.
Experience with foreign interaction and processes.
Computer Skills.
PowerPoint, PowerBI and Excel (Advanced)   Competencies.
Focus on results, customer orientation, negotiation and conflict management, effective communication, problem solving, teamwork, planning and organization, work under pressure.
Ability to articulate to Business and II-IS Managers.
2.
Years of Experience.
2-3 years of experience with Areas related with IT-IS at Finance or Automotive Industry.
2-3 years of experience in Incident Management and Problem management process execution and KPI’s at Finance or Automotive Industry.
3.
Education Bachelor’s degree in Computer Science, Information Systems, Industrial Engineer or related discipline.
4.
Specific Course/Certifications ITIL and/or COBIT certifications desirable     Nissan (NMEX,NEdM, NRFS, NRFM and ANZEN)   hires   based   on   the   fulfillment   of   the   job   profile   in   the   vacancy,   without   distinction   or   discrimination   based   on   gender,   gender   identity   and/ or   expression, sexual   orientation,   race, color,   language,   religion,   political   or   any   other   opinion,   national   or   social   origin,   economic   position,   birth   or   any   other   condition.
By   applying   for   the   advertised   position, candidates   acknowledge   that   Nissan Mexicana and   its   subsidiaries reserve   the   right   to   conduct   a   public   conduct   search   due   to   the   sensitive   nature   of   the   assets   and   information   involved   in   the   role.
This   includes,   but   is   not   limited   to,   proprietary   information,   financial   data, and   other   assets   requiring   safeguarding.
Nissan Mexicana and   its   subsidiaries   assure   confidentiality   and   compliance   with   all   legal   requirements   regarding   the   use   of   such   information.
By   applying   for   this   position,   you   are   consenting   to   this   check.
Jesus Maria Aguascalientes México