CUSTOMER COLLABORATION ANALYST, CCA (SECONDMENT: 6 MONTHS)

Job Description.
Name of the Role.
Customer Collaboration Analyst, CCA (Secondment.
6 months) Location.
Panama, Panama City Type of contract.
Secondment - 6 months Purpose.
Provides executional support to the Supply Chain optimization projects in CCA, where Supply becomes an integral part of the business development with our distributors and also addressed through continuous learning, strong training programs, continuously Improved Processes, documented SLA’s and precise data management for the constant change needs in the Customer Service process.
Supports the Customer Collaboration Agenda in CCA with the ultimate goal of driving top and bottom line growth jointly with our customers, and also keep leading the Customer Improvement agenda.
He/she will do so by.
Understanding and optimizing the end-to-end supply chain, Diageo and our customers’.
Look for efficiencies and simplifications in all the processes, controls, standards related with the Order-to-Cash (OTC) process in Customer Service, Logistics and Planning.
Benchmarking other markets and industries to bring best practices.
Market Context.
The Caribbean and Central America (CCA) market is a Diageo business unit that generates approx.
£m NSV and OP.
£m.
The domestic markets represent approx.
65% of this NSV and FTZB 35%.
It is the most profitable market in LAC both in terms of absolute operating profit and margin.
90% of our NSV is USD invoiced.
CCA is a very dynamic market with many opportunities.
Our geographical footprint covers 37 countries, where different languages are spoken, and we have a population of 80m, 52m of whom are LDA+.
Our model is a distributor based RTC with 57 partners.
We also operate with six distributor Free Trade Zones and with two operators in the border between Mexico and the US.
We also manage several co-packing partnerships throughout the region, and Panama is home to our innovation technology centre and principal warehousing operations.
The Scotch category accounts for 70% of Total NSV, predominantly playing in the Premium and Super Premium segments; Diageo share of market in Scotch varies from 45% to 75% across the region – making us the number one player.
Leadership & Responsibility.
This position needs to work very closely and be highly interconnected with the CCA Commercial teams and Customer Collaboration manager, CCA.
This position will also interact very frequently with the Global Route to Consumer (RTC) Teams, Centre of Excellence (CoE) Move/Logistics and Planning, Operational Excellence (OPEX), Procurement, OTC, OTC Governance, Commercial/sales teams, Customers and Diageo Business Services (GDBS).
This role must develop amazing relationship and network, as well as being a catalyst to promote Excellence in everything we do.
Accountable to implement on time and in budget the strategic projects around.
Operational Logistics Cost and OTC Working Capital improvements Service Improvements Sales Forecast Accuracy improvements Quality Assurance Key Outputs.
Supports the customer collaboration journey aligned to the CCA Strategy.
Supports the annual customer collaboration program on a project base.
The Customer Collaboration program will have a joint-ambition with the customers and will be organized across 6 main workstreams Improved predictability Customer partnership Lean OTC Efficient End-to-End Cost-to-Serve Optimized End-to-End Working Capital Worker Type.
egular Primary Location.
iudad de Panamá Additional Locations.
ogota - EOB, Bogotá - IMC, Mexico City Job Posting Start Date.
Como líder global en bebidas alcohólicas, nuestras más de 200 marcas forman parte de las celebraciones diarias en más de 180 países.
Cuál es nuestra ambición? Queremos ser una de las empresas de productos de consumo con mejores resultados y más fiables y respectadas del mundo.
Desde que Arthur Guinness alquiló una fábrica de cervezas de Dublín durante años, hace unos 250 años, nos convertimos en una empresa definida por el carácter de las personas que trabajan aquí.
Alexander Walker necesitó una gran fortaleza de carácter para convencer a los capitanes de todos los barcos en el puerto de Glasgow para transportar barriles de Johnnie Walker hasta los cuatro confines del mundo.
Nada ha cambiado.
Estamos orgullosos de ser un equipo de más de personas talentosas.
Ellos hacen que nuestras marcas emblemáticas sean cada día más fuertes en todo el mundo y nosotros les ayudamos a llegar más lejos de lo que nunca imaginaron.
De hecho, les ayudamos a orientar el desarrollo de su carrera profesional ampliando sus funciones y ofreciéndoles fantásticas oportunidades de desarrollo Diageo es un lugar donde encontrarás una gran variedad de personalidades, experiencias y perspectivas, en cualquiera de nuestras sedes mundiales.
Esto genera un entorno de trabajo estimulante y gratificante, donde todas las personas pueden florecer.